We're Here for Your Pet's Journey — Forever
Support commitments that protect your customers and your reputation.
1-Year Limited Warranty
Every unit includes a 1-year limited warranty covering manufacturing defects. If a device malfunctions under normal use, we repair or replace it.
Lifetime Software Updates
Every device receives lifetime firmware and software updates. As our AI models learn from global pet data, devices get smarter at no extra cost.
Personal Customer Support
Our core team provides direct troubleshooting via support@pettichat.com and our partner community — for you and your customers.
Frequently Asked Questions
What is the minimum order quantity (MOQ)?
MOQ depends on the level of customization. Standard wholesale orders start low to help you test the market; OEM/ODM projects are quoted per requirement. Contact us for a tailored quotation.
How accurate is the translation, and how fast does it respond?
Under laboratory conditions, PettiChat achieves 94.6% translation accuracy with a response time around 1.2 seconds. Automatic sound detection activates within 40 milliseconds of the pet making a sound.
How long does the battery last and how is it charged?
Each charge supports up to 1,000 translations, or more than 100 hours in tracking mode. Charging takes about one hour with the included magnetic pogo-pin charger.
Which languages does the app support?
The companion app supports 11 languages: English, Spanish, Chinese, French, Japanese, Korean, Russian, Hindi, Portuguese, German and Italian.
Is the product certified for my market?
PettiChat is FCC (US), CE-RED and RoHS (EU), and SRRC (China) certified. Additional certifications can be arranged on demand for OEM/ODM projects.
Can we customize the product with our own brand?
Yes. We offer OEM/ODM services covering logo, colors, packaging and app localization. Visit our OEM/ODM page or send an inquiry to start your project.
What after-sales support do partners receive?
Every unit carries a 1-year limited warranty and lifetime software updates. Partners receive dedicated support resources and direct access to our core team.